Privacy Policy

Privacy Policy

Introduction

Welcome to http://therapy-for-elders-biofeedback.denvermentalhealthcare.com (hereafter referred to as “Therapy for Elders Biofeedback,” “we,” or “our”). We are dedicated to maintaining a safe and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we collect, use, and protect the personal information of our website visitors and service users, in compliance with various international data protection laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy practices, governed by separate privacy policies.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Creating and using an account on our website or applications
  • Browsing and interacting with our websites and online content
  • Subscribing to our newsletters, emails, or other communications
  • Making purchases or providing payment information
  • Providing feedback or participating in surveys
  • Accessing analytics and tracking features offered by us
  • Interacting with our customer support team

Personal Data Collection

We collect various categories of personal data, including:

Account and User Information:

  • Name and username
  • Contact details (email, phone number)
  • Address
  • Login credentials

Payment and Financial Details:

  • Payment card information (card number, expiration date, CVV)
  • Bank account numbers
  • Invoice and billing addresses
  • Payment transaction history

Purchase and Order Information:

  • Product or service purchases
  • Order numbers and timestamps
  • Quantity and pricing details
  • Shipping and delivery addresses

Mobile Device Identifiers:

  • Unique device identifiers (UDID, IMEI)
  • Location data from mobile devices

Location Data:

  • Geolocation information when using our location-based services
  • IP addresses

Feedback and Reviews:

  • User-generated content, reviews, ratings, and feedback
  • Responses to surveys or satisfaction assessments

Social Media Information:

  • Data from social media platforms when users log in via these accounts
  • Publicly available user profiles and posts

Product Interaction:

  • Usage patterns and preferences related to our products or services
  • Product feature usage data
  • Feedback provided on product improvements

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and understand how users interact with our website. These include:

  • Strictly Necessary Cookies: Essential for navigating the website, ensuring basic functionalities, and remembering user preferences.
  • Preference Cookies: Used to remember user settings and customize content.
  • Analytics Cookies: Track website usage, gather statistics, and help us understand how our site is used.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their privacy preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed for these purposes, we will delete or anonymize it securely. Our data retention periods vary depending on the type of information and the legal obligations involved.

Data Security

We prioritize the security of your personal data and employ robust measures to protect it:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and their actions are monitored.

Children’s Privacy

We do not intentionally collect or seek to obtain personal information from children under the age of 18. If you believe we may have collected such data by mistake, please contact us using the details provided below, and we will take immediate action to rectify the issue.

Your Data Rights

Depending on your location, you are entitled to certain rights regarding your personal data, including:

  • Access to your data and its use
  • Correction or rectification of inaccurate data
  • Erasure (right to be forgotten)
  • Restriction on processing
  • Right to data portability
  • Objection to the processing of your data
  • Non-discrimination in exercising your rights

To exercise these rights, please contact our Data Protection Officer using the details provided at the end of this policy. We will respond to your request within the legal timeframe required.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Us

For any privacy-related inquiries, requests for data access, corrections, or deletions, or if you wish to exercise your rights as outlined above, please contact our Data Protection Officer:

Email: privacy@therapy-for-elders-biofeedback.denvermentalhealthcare.com
Address: Privacy Team, Therapy for Elders Biofeedback, 123 Main Street, Denver, CO 80202